"CLIENT" means You.
The person who accepts a quote or offer given by the
Provider for the sale of Services or whose order for the Services is accepted by
the Provider;
"PROVIDER" means
Us.
"The Contract" means the contract for the provision
of ground transfer services under these Conditions;
"SERVICE" means the service of ground transport
(including any instalment of the service or any multiple services) which the
Provider is to supply in accordance with these Conditions.
Any reference in these Conditions to a statute or a
provision of a statute shall be construed as a reference to that statute or
provision as amended, re-enacted or extended at the relevant time. The headings
in these Conditions are for convenience only and shall not affect their
interpretation.
1.1 The Provider shall
sell and the Client shall purchase the Service in accordance with any quotation
or offer of the Provider which is accepted by the Client, or any reservation of
the Client which is accepted by the Provider, subject in either case to these
Conditions, which shall govern the Contract to the exclusion of any other terms
and conditions subject to which any such quotation is accepted or purported to
be accepted, or any such reservation is made or purported to be made, by the
Client.
1.2 A
contract will only come in to being upon the acceptance of the Provider of the
reservation and the following conditions shall be deemed to be incorporated in
the contract. The Client accepts these terms & conditions by placing a
reservation, booking with the provider via but not limited to the providers; web
site: www.heathrow-taxi.com, via
telephone, or via any representative agent.
1.3 The Contract will be subject to these conditions.
The provider reserves the right to revise these terms & conditions at any
time without prior notice at its sole discretion. Any revised terms and
conditions will be posted on the providers website and will come into effect 1
hour after posting.
1.4 No reservation order submitted by the client
shall be deemed to be accepted by the provider unless and until confirmed in
writing by email telephone or otherwise by an authorised representative of the
provider.
1.5
The specification for the services shall be those set out in the providers
sales documentation unless varied expressly in the clients reservation (if
accepted by the provider). The service will only be supplied as stated in the
providers price list. Reservations orders received other than these will be
adjusted accordingly. Illustrations, photographs or descriptions whether in the
website, brochures, price lists or other documents issued by the provider are
intended as a guide only and the contents shall not be binding on the Provider.
1.6 The Provider
reserves the right to make any changes in the specification of the services
which are required to conform with any applicable safety or other statutory or
regulatory requirements or, where the services are to be supplied to the
Providers specification, which do not materially affect their performance.
1.7
Sub-contracting companies are not authorised to make any representations or
claims concerning the service unless confirmed by the Provider in writing by
email, telephone or otherwise. In entering into the Contract the client
acknowledges that it does not rely on, and waives any claim for beach of, any
such representations, which are not so confirmed.
1.8 No variation
to these Conditions shall be binding unless agreed in writing between the client
and the provider.
1.9 Sales literature, price lists and other documents
issued by the provider in relation to the service may be subject to alteration.
No contract for the offer of service shall be binding on the provider unless the
provider has issued a quotation which is expressed to be an offer of service; or
has accepted a reservation placed by the client, by whichever is the earlier
of:-
1.9.1 the
Providers written acceptance;
1.9.2 delivery of the service;
1.10 Any
typographical, clerical or other accidental errors or omissions in any sales
literature, quotation, price list, acceptance of offer, invoice or other
document or information issued by the Provider shall be subject to correction
without any liability on the part of the Provider.
1.11 The price
of the Service shall be the price listed in the Providers published price list
current at the date of acceptance of the clients reservation or such other price
as may be agreed in writing by the provider and the client.
1.12 Where the
provider has quoted a price for the service other than in accordance with the
Providers published price list the price quoted shall be valid for 24 hours only
or such other time as the Provider may specify.
1.13 The
Provider reserves the right, by giving notice to the Client at any time before
delivery, to increase the price of the service to reflect any increase in the
cost to the provider which is due to any factor beyond the control of the
provider (such as, without limitation, any foreign exchange fluctuation,
currency regulation or alteration of duties, any change in delivery dates,
quantities or specifications for the service which is requested by the Client,
or any delay caused by any instructions of the Client or failure of the Client
to give the Provider adequate information or instructions.
1.14 The
Provider reserves the right to use the services of contractors or
sub-contractors (herein known as third parties) to provide services to Clients.
Where appropriate details i.e. names, addresses of any such third parties will
be provided by the Provider upon any reasonable request and at the discretion of
the Provider.
1.15 Reservations orders made for service on the
following dates will be subject to an additional surcharge of 50% on published
prices: 24,25,26, December & 1 January. There may also be premiums for
journey’s undertaken between the hours of 00.00 and
05.59.
1.16 A
maximum time of 60 minutes for airport, seaport collections will be allocated,
whereupon non-contact with the client will classify the reservation to be a NO
SHOW & will be subject to clauses 2.2 &
3.1.1.
1.17 All payments that are made in any other form than
cash (pounds sterling) to the Provider for the provision of service & on any
confirmed reservations made with the provider directly or indirectly will result
in a non-refundable charge (processing fee) and vat if applicable.
Terms Of
Carriage
2.1
The Providers (herein known as Stansted & Saffron Walden Chauffeur Services) prices are based on
Clients (herein known as passengers) being ready to travel at the booked time.
Clients must book their ground transfer in accordance with check in times and
guidelines provided by their relevant air or cruise line.
2.2 Fares quoted
are flat rates. Any diversions, additional set downs or pickups by passengers
will incur a minimum charge of £5.00 per diversion. Fares quoted that are not
booked will have a validity of 24 hours. Stansted Airport Cars reserves the
right of altering any prices without prior notification however quotations on
confirmed bookings will be binding.
2.3 Neither Stansted Airport Cars nor any of its
contracted or sub-contracted drivers will accept responsibility for loss or
damage to luggage. Clients are responsible for ensuring that their luggage is
loaded/unloaded at all times, if accompanying the luggage on the journey.
Stansted Airport Transport & or its contracted or sub-contracted drivers
have the right to refuse any passenger or to make the journey due to the
passenger having excess luggage which would result in the vehicle being unsafe
whilst in motion.
2.4 Vehicles are booked by clients as requested.
Saloon and Estate cars carry a maximum of 4 passengers & luggage. Vehicles
to carry a larger no of passengers & luggage are available & are to be
booked as required, (for luggage limitations, vehicle types and relevance view
vehicles).
2.5
Damage to vehicles caused by passengers due to soiling is chargeable at the
rate of £60.00 (GBP) in cash at the time of instance by the driver.
Cancellations / Cancellation
charges
3.1 Reservations
that have been accepted and confirmed by the Provider may be cancelled by the
Client by telephone on: +44 (0) 1279 81901. Vehicles that are cancelled by
client after reservation acceptance by the provider shall incur a cancellation
charge.
3.1.1
Cancellations that are not informed of are deemed to be of the status ”NO SHOW”
and will subject to a charge of 100%.
3.1.2 A reservation may only be changed or cancelled
with the permission of Stansted Airport Transport. It has to be done in writing
(preferably by email) or via telephone.
3.1.3 Cancellations informed 3 to 1 hours prior to the
booked journey time are subject to a charge of 50% of the quoted
fare.
3.1.4
Cancellation's not informed up to 1 hours prior to the time of booking
cancellation charge incurred: 100% of quoted
fare.
3.1.5
Vehicles that are booked by the client that are not suitable for the purpose
for which they have been booked for as in clause 2.5 will be subject to clause
2.2 and
3.1.4.
General
Applications
4.1 The Provider shall not be liable to the Client or
be deemed to be in breach of the Contract by reason of any delay in delivery or
in performing, or any failure to perform, any of the Providers obligations in
relation to the Service, if the delay or failure was due to any cause beyond the
Providers reasonable control. Without prejudice to the generality of the
foregoing, the following shall be regarded as causes beyond the Providers
reasonable control directly or indirectly:-
4.1.1 act of
God, explosion, flood, tempest, fire or accident;
4.1.2 war or
threat of war, sabotage, insurrection, act of terrorism, civil disturbance or
requisition;
4.1.3 acts, restrictions, regulations, byelaws,
prohibitions or measures of any kind on the part of any governmental,
parliamentary or local authority;
4.1.4 traffic accidents, traffic hold ups, traffic
congestion;
4.1.5
strikes, lockouts or other industrial actions or trade disputes (whether
involving employees of the Provider or of a third party);
4.1.6 flight
delays, flight cancellations, early arrivals;
4.1.7 power
failure or breakdown in machinery including vehicles and computer
systems.
4.2
Subject as expressly provided in these Conditions, all warranties, conditions
or other terms implied by statute or common law are excluded to the fullest
extent permitted by law.
4.3 Except as expressly provided in these Conditions,
the Provider shall not be liable to the client by reason of any representation,
or any implied warranty, condition or other term, or any duty at common law or
under statute, or under the express terms of the Contract, for any direct or
consequential loss or damage sustained by the client (including, without
limitation, loss of profit or indirect or special loss), costs, expenses or
other claims for consequential compensation whatsoever (and whether caused by
the negligence of the Provider, its servants or agents or otherwise) which arise
out of or in connection with the supply of the services.
4.4 If clause
3.1.5 applies then
without prejudice to any other right or remedy available to the Provider, the
Provider shall be entitled to cancel the Contract or suspend any further
deliveries under the Contract without any liability to the client, and if the
Services have been delivered but not paid for the price shall become immediately
due and payable notwithstanding any previous agreement or arrangement to the
contrary.
4.5
The Client undertakes to the Provider that:-
4.5.1 the client
will regard as confidential the Contract and all information obtained by the
client relating to the services of the Provider and will not use or disclose to
any third party such information without the Providers prior written consent
provided that this undertaking shall not apply to information which is in the
public domain other than by reason of the clients default;
4.5.2 the client
will use all reasonable endeavours to ensure compliance with this condition by
its employees, servants and agents. This Condition shall survive the termination
of the
contract.
Governance
5.1 No waiver by the provider of any breach of the
Contract by the client shall be considered as a waiver of any subsequent breach
of the same or any other provision.
5.2 If any provision of these Conditions is held by
any competent authority to be invalid or unenforceable in whole or in part the
validity of the other provisions of these Conditions and the remainder of the
provision in question shall not be affected thereby.
5.3 The Contract
shall be governed by the laws of England & Wales.
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